Our Offer

Procedures for ITIL© Processes

If you are embracing the IT Infrastructure Library (ITIL©) it is desired to tackle it in the way reaping full benefits of a mature implementation. Effective implementation will not just meet the required standards. It will bring competitive advantage as the processes will run smooth and produce constant improvement of IT infrastructure quality and productivity.

You can spend valuable time researching the Internet and sending your stuff to courses to find out the best way to implement ITIL© and what steps are involved. Or you can seize opportunity and associate with ones who are not facing this challenge for the first time. We have got insight into the most common hurdles faced by organizations when implementing ITIL© best practice and even better – we know practical steps on how to overcome them.

ITIL© best practices is multi-volume set of guidelines. We have got excellent understanding how to select ITIL© principles that will benefit your organization. You neither need to implement all of them nor at once. The successful implementation of ITIL© best practices should produce quick wins and visible results. There is probably no better way to achieve that then by starting with incident, problem and change management which are pain points for almost every company.

Adopting ITIL© best practice is a strategic business decision. ITIL© is an organizational effort and thus cannot be confined to IT department alone. With clear definition of key performance indicators and demonstration of benefits we can help you draw necessary management attention. And competent education about ITIL© benefits will earn you acceptance from users.

System Health Assessment

Over the time of multiple developments, changes in reporting requirements and especially data growth the smooth operation of SAP© as it was right after go-live might be jeopardized as well as the benefits of your investment in its implementation. A sophisticated system like SAP© requires expert tuning to ensure optimal operation in such an ever evolving environment as your business.

We can assist you to identify potential weaknesses in your system before they turn into big problems. Our wide experience in maintenance of long-running systems and structured checks allow us to efficiently find all flaws with negative impact on system operation. We are able to pick for remediation those bringing fast and effective improvements.

Once deficiencies are nailed down our best practices ensure that we implement corrections with minimal risk and guarantee that they are able to scale to the future demands and are optimized to deliver a reliable foundation for critical business processes.

Process and System Optimization

We offer analysis of existing SAP© processes against best practices to optimize dataflow and remove unnecessary or redundant operations. Our cross-industry experience allows us to find the most value-added balance between optimal SAP© utilization and your organization’s expectations.

On technical level we offer implementation of Early Watch Alerts and compilation of daily system health checks with the advises as to preventive measures to take. Based on our experience in system maintenance we can offer tailored reporting for top database and CPU loads.

Preparation for IT Audit

Getting your SAP© system for an IT audit needs a preparation and deep knowledge. Taking part in numerous IT audits we are able to check your system and controls if they are proof to auditor’s questions.

We offer:

• Review of controls’ design and effectiveness
• Analysis of custom developments for most common audit deficiencies like e.g. authorization checks or insufficient logging of changes to critical data
• Analysis of various security measures like e.g. monitoring of systems access attempts, access to system audit logs, system change authorization
• Analysis of authorization concept for segregation of duties

We can assist you in that exercise and help prepare your SAP© system and organization running it so  you can calmly face even the most meticulous auditors.

SOX Security Controls and Authorizations

Meeting SOX 404 compliance does not require to define hundreds of controls which expend your funds for testing. If you run SAP© we know precisely what are the key controls to the successful operation that supports ultimately accurate financial statements. We can identify the weak business controls within each functional area instantly so the opportunity for remediation is always maximized.

Using ITIL© standards as guidance we always succeed to define cost-efficiently manageable set of controls still meeting requirements of any major external audits. We are able to help setting well defined tests to show the compliance of each key control. Such equipped and instructed Internal Audits perform tests and store work-papers in highly organized and easy to review way. Then outside audit firms develop confidence in the results and minimize their own independent testing. And that all means for you significant reduction in cost of external audit.

Additionally to the mere compliance you can use implementation of SOX 404 to improve management information, process effectiveness and control to enhance decision making. SOX 404 compliance can be the thing that employees will find difficult to accept however with well-designed controls operating effectively you increase awareness and gain internal satisfaction instead. We can help to understand why controls are important and implement them reliably.